Frequently asked questions
What are my shipping options?
We ship everything for 2-day arrival. All scones are individually packaged and baked within 24 hours of shipping. Tracking information will be sent to you upon shipment.
All orders must be in by 8 am the day before shipping. We ship Monday - Wednesday according to the following schedule UNLESS you have specified an arrival date.
Click here for our shipping schedule.
We do our best to get shipments out quickly. However, there are always foreseen circumstances that could delay shipments - weather, holidays, high-volume of orders, etc... Your patience is appreciated.
What's the difference between a sconie (mini-scone) and a large scone?
Our mini scones weigh about 2.5 oz and measure about 2 - 2.5 inches in diameter. Our large scones are about 5 oz and measure 4-5 inches in diameter. Please keep in mind that this is an artisan, handmade product. Sizing can vary.
Where can I find nutritional information? What’s in your scones, cookies, bars?
Our flavors change frequently. For nutritional information, click here. There are different documents for scones, cookies, bars, etc. In the scone document, you will find the nutritional information for large scones and then the mini one. If you don't see the flavor you need, justemail usand we will get back to you.
Where can I see the flavors you are carrying now?
We regularly update our flavors. To see the flavors we are currently carrying,click here.
What is shipping protection?
Shipping protection allows you to receive a refund or replacement because of our shipping carrier's mistake. For example, they are delayed and perish in the mail or the box is damaged.
What flavors are in your samplers?
Our samplers are chef's choice and we can't always guarantee the flavors. However, the majority of the time, you will receive 8 standard flavors (Blueberry, Cranberry Orange, Cinnamon Coffee Cake, Cinnamon Roll, Lemon Poppy, Fig and Goat Cheese, Triple Chocolate, Vanilla) and four rotating seasonal flavors.
Can I ship to multiple addresses?
Yes! On the cart page, select the box that says "Ship to Multiple Addresses" and you will be guided through the process.
I'm not sure how to use the create your own box feature...
If you need help using the create your own box feature, watch this video.
What if my scones are damaged upon arrival? Or my order is wrong? Or what do you about returns and refunds?
If your scones arrive damaged or are delayed beyond 3 days in transit, please let us know. We do offer shipping protection that allows you to receive a refund or replacement because of our shipping carrier's mistake. Since our scones are perishable, we don’t do returns and ask that you please take care of your scones. Don’t leave them out in the open to be damaged, swiped or looted.
If your scones are fine but they are not what you ordered, let us know and we will fix it!
How are my scones packaged for delivery?
For ultimate freshness, every scone in your order is individually packaged. They are mailed in our signature red mailer box with love & care instructions. Click here for a picture.
How long do my scones stay fresh? Do I have to eat them all on the same day?
Don’t worry! We bake your scones the same day we ship. Your scones arrive fresh to your home or office. And they’ll taste good for a few days. If you don’t plan on eating them immediately, you can also refrigerate them for up three days or freeze them for up to six months. Love and care instructions are included in each package.
My scones seem to vary slightly in size and appearance. Is this normal?
Yes. This is an artisan product which means they are hand-scooped and baked. No machine spitting out dough here. Don’t worry – they all have the same great taste.
Does anybody really give scones as a gift?
Of course. After all, what do you get for the foodie, the person who has everything, your nephew that can’t cook or the I’m-so-busy-need-an-easy-breakfast person in your life? Feed them scones.
But, what about…?
If we haven’t answered your question, just email us at email@example.com and we’ll get right back to you.